At Kuru Sales LLC, our commitment is to ensure your satisfaction with every purchase. If, for any reason, you find yourself dissatisfied with the apparel items you ordered, we’ve got you covered with our hassle-free refund and return policy.
Requesting a Refund or Exchange:
- To initiate a refund or exchange, contact us within 12 hours of receiving the item via our Contact Us page at www.kurusales.com.
- Provide detailed information, including photos and a brief video showcasing the damaged or low-quality product. Attach your purchase receipt and clearly state the reason for your dissatisfaction.
- Following your submission, we will guide you on the next steps, including providing the necessary email address for communication.
Processing Your Request:
- After reviewing your information, we will direct you to the nearest Kuru Sales link printing office.
- You are required to send the item to our partner printing office within 7 days. They will inspect the item, and based on the findings, you may opt for a refund or replacement.
- Failure to return the item within the specified period will void any refund or replacement requests.
On-Site Inspection Service:
- We can send an officer to inspect the item at your location or a convenient meeting place. Please note that this service is available in select areas and will be communicated via email.
Missing Items:
- If your product doesn’t arrive within the specified shipping time, contact us through the Contact Us page with your order number, payment receipt, and tracking number.
- We will investigate the status of your item and, if it is missing or misplaced, offer a replacement or refund according to your preference.
At Kuru Sales LLC, your satisfaction is our priority, and we strive to make every shopping experience with us seamless and enjoyable.